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News Headlines
- insideARM’s EXPO 3.0 Virtual Exhibition is Live Today 2/16/10
- Exhibitors Gearing Up as Curiosity Grows About Online ARM Expo 2/10/10
- Proposed FCC Change to TCPA would Negatively Impact ARM Industry 2/4/10
- American Debtor Pool Undergoing Massive Demographic Shift 1/28/10
- Text Messaging As the Next Frontier in Collection Communication 1/27/10
- PSC Info Group Acquires Data Processing, Printing and Mailing Unit of North Shore Agency 10/30/09
- Kaulkin Ginsberg and insideARM.com Announce First Virtual Exposition for the ARM Industry 9/24/09
- President's Focus Shifts Back to Financial Reform, Consumer Protection 9/16/09
- ARM Firms Leverage IVR Technology to Lower Costs 9/14/09
- Collection Agency Layoffs Reach Highest Level of Downturn in Q2 8/17/09
- New On-line Payment Service Aims to Speed Small Balance Collections 8/3/09
- Debt Portfolio Registration Services Fill an Operational and Regulatory Gap 7/22/09
- Unpaid Medical Bills and Health Care Initiatives Increasing Demand for ARM Help 7/9/09
- FDCPA Cases Brought By Consumers Creates New Market Aimed at Collectors 6/22/09
- Collection Agencies Experimenting with Technology to Deliver Results in Tough Times 6/10/09
- In Your Words: Comments from the ARM Industry Confidence Survey 6/1/09
- ARM Companies Tell Different Tales in First Quarter Confidence Survey 5/20/09
- Automated Solutions Help ARM Professionals Become Red Flag Compliant 4/16/09
- FTC Deadline for Red Flag Rule Compliance Nears for ARM Professionals 4/9/09
- VIDEO INTERVIEW: Warren Rosenfeld, Automated Collection Control 4/3/09
- Best Places to Work in Collections Winner Profile: SoundBite Communications 2/26/09
- Winners Announced in First Annual Best Places to Work in Collections Program 2/10/09
- Change in Post Office Mailing Standard Seen as Positive for ARM Industry 12/23/08
- Case Dismissal Upholds FCC Declaratory Ruling on Cell Phone Use in Collections 12/22/08
- Electronic Payment Growing, But Consumers Slow to Catch On 10/28/08
- Debt Resolve to Delist From AMEX, Trade Over the Counter 9/30/08
- Bank Data Breach Could Impact 12.5 million Customers 9/2/08
- Debt Resolve Shifts Business Strategy, Closes Collection Agency 8/21/08
- Feds Charge 11 in Theft of 40 Million Credit Card Accounts 8/6/08
- The Future of Collections is Multi-channel Contact: Web Panel 7/23/08
- Collection Tech Vendors See Slow Down Continuing 7/3/08
- Is it Recession Yet? … Umm, You’re Kidding, Right? 7/3/08
- Universal to Pay SoundBite $4.6 Million in Suit Settlement 6/26/08
- Debt Resolve Announces Further Delay in Share Sale Funding; Seeking Alternatives 6/25/08
- Downturn, Consumer Mobility Builds Business for LiveVox 6/18/08
- Volume Forecasting Critical to Call Center Success 6/13/08
- Debt Resolve Announces Delay in $7 Million Funding, AMEX Delisting 6/12/08
- ID Theft Drops as Check Fraud Continues 6/10/08
- Payment Players Must Contain Fraud: Chicago Fed President 6/9/08
- Texas Applies Predictive Analytics to Delinquent Taxes 6/4/08
- New Payments Tool Links Health Care Providers, Collectors 6/2/08
- Disaster Planning Could Bring Greater Telecommuting for Issuers 5/30/08
- insideARM Survey: Collectors Feeling Economic Pinch, But Optimistic on Future 5/22/08
- Online Resources Launches Expedited Payments Service 5/22/08
- SoundBite Launches Integrated Communications Platform 5/20/08
- MedAssets Sees Profits Rise as it Preps Accuro Closing 5/16/08
- Restructuring Costs Send Acxiom to a Loss 5/15/08
- TeleTech Announces Strong Q1 But Does Not Report Full Results 5/14/08
- Credit Control Leverages LiveVox’s VoIP to Grow 5/14/08
- Business Intelligence Should Include Humans: Tech Expert 5/14/08
Analysis Headlines
- What to Expect at EXPO 3.0; Getting The Most out of a Virtual Exposition
- Understanding Debtors in a New Technology Environment
- Does Your Online Advertising Pass the Stress Test? Eight Questions to Answer Before Your Next Campaign
- The Collections Quandary: Tripped by a Cell Phone No More
- SearchReceivables.com - A New Way to Find Suppliers
- Making your First Impression Count with Consumers
- Interview: Louis Summe, Co-Founder and CEO of LiveVox
- The Cost of Dirty Data to Accounts Receivable Managers
- What is UR txt msg str@tegy?
- Interview: John McNamara, Chief Marketing Officer at LiveVox
- Leveraging Technology: Automated Collections
- Leveraging Analytics to Prioritize Collections Efforts and Increase Return on Investment
- The Tangled Web of Google Health – Online Medical Records Could Change Healthcare Receivables Strategies
- Politicking Over Privacy
- Fraud Prevention Measures
- Increasing Cash Collections: Best Practices for Healthcare Receivables Management
- The Evolution of Smart Card Technology
- Debunking Common Myths about Automated Voice Messaging
- Supreme Court eDiscovery Ruling Impacts Data Management Strategies for Businesses
- The FDCPA Paradox of Targeted Voice Messaging Technologies
- Negotiation and Vendor Contracts
- Non-Traditional Credit Scoring: Wot’s All This, Then?
- Trends within the ICT Industry
- The Role of IT in a Credit Business: Re-Randomization of Accounts
- CRM and the Internet
- Interview: R. Fred Houston, CEO of Columbia Ultimate
- Expert Roundtable: Technology Purchases
- Interview: Wil Davis, President of Ontario Systems
- The Role of Technology in Deductions and Dispute Management
- Technology and Collections – Part 4
- Technology and Collections – Part 3
- Technology and Collections - Part 1
- Technology and Collections – Part 2
- Getting the Basics Right - Part 1
- Increasing Customer Contactability - Part 1
- Increasing Customer Contactability - Part 2
- Increasing Customer Contactability - Part 3
- Increasing Customer Contactability - Part 4
- Promise to Pay - Communications Technology
- Promise to Pay - Follow-up Policies
- Pathfinder Interview: John Moscicki
Research Headlines
- Student Loan Collections Report - Technology and Vendors
- Kaulkin Report 7 Excerpt - Investments in Technology Required for Improved Efficiency
- Healthcare ARM Report - Suppliers to the Healthcare Sector of the ARM Industry
- Kaulkin Report 6th Edition - Technology Vendors
Press Releases
- Global Debt Registry Uses Electronic Signature Capabilities to Reduce the Title Transfer Process 3/18/10
- WebEquity Delivers Lending Industry’s First Risk Management Dashboard for Stress Testing Complex Credits 3/18/10
- MicroAutomation and Convergys Alliance to Deliver Relationship Management Solutions to Customer-Intensive Entities to Drive Superior Customer Experience 3/17/10
- TEC Services Group Launches Analytics Division 3/15/10
- Executive Change: Gary Moore Named Associate Partner at The Intelitech Group 3/10/10
- Debt Resolve Announces Signing of Top 5 Global Bank Client 3/10/10
- Intrum Justitia Publishes Its Annual Report 2009 on the Corporate Website 3/9/10
- Connance Vendor Management Platform Extended To Hospitals’ Professional Billing Activity 3/4/10
- WestFax Announces Data Center Partnership with Fortrust 3/4/10
- AlphaTrust Signs More Than 250 Customers for Its PRONTO E-Signature Process Automation Solution 3/4/10
- IAT Celebrates 24 Years of Dialing Technology Success 3/2/10
- Executive Change: PIC Solutions Announces Board Appointment 2/24/10
- Emprise Technologies and CR Software Announce Strategic Partnership 2/24/10
- First National Bank Selects Online Resources' Web-Based Collections 2/18/10
- IAT’s CT Impact is a perfect fit for Mountain Glacier’s Collections Department 2/17/10
- Automated Valet Application Manages Accounts Receivable 2/12/10
- Adeptra Reflects On 2010 Demand for True Multi-Channel Communications 2/9/10
- CallME! Staffing Launches Resource Website 2/8/10
- Keynote Systems' Mobile Monitoring Solution Selected by Voxiva, a Leading Provider of Mobile Health Solutions, as Technology Partner for the Text4baby Campaign 2/5/10
- LiveVox to Present at the Thomas Weisel Partners’ Technology & Telecom Conference 2010 2/3/10
- Ontario Systems Earns Best Practices Certification 2/3/10
- Executive Change: SquareTwo Financial Names Paul A. Larkins CEO 2/3/10
- Online Resources Signs Multiple Customizable Internet Banking Clients 2/1/10
- Accounts Receivable Document Process Automation Server's on Demand Solutions Hit New High 2/1/10
- Noble WFM with Outbound Plus Receives “Product of the Year 2009” Award from Customer Inter@ction Solutions Magazine 1/28/10
- APQC Partners with IAPP and IARP to Launch Accounts Receivable Performance Assessments and Benchmarks at No Cost 1/28/10
- Aspect Sponsors Benchmark Study of Voice Self-Service in Achieving 2010 Goals 1/27/10
- Aspect Customer, American Century Investments, Wins Contact Center Leadership Award from Ventana Research 1/22/10
- Latitude Software Receives Certification for Microsoft Windows 7 1/21/10
- Williams & Gallagher, LLC and Grindstone Partners, LLC lead Private Equity Funding for TelStar Hosted Services to Complete Purchase of TouchStar’s Hosted Assets 1/19/10
- Infosys BPO Positioned in Leaders Quadrant of Magic Quadrant for Comprehensive financ and Accounting BPO 1/15/10
- Executive Change: eBureau Hires Chris Maher as Chief Executive Officer 1/13/10
- Bridgeport Capital Services Launches New Factoring Website 1/13/10
- Frost & Sullivan Profiles LiveVox CEO for Hosted Technology Innovation 1/12/10
- Aspect Announces Acquisition of Quilogy, Inc. 1/12/10
- MyGovWatch.com Lets Users Target Competitors 1/12/10
- Apollo Health Street Launches Specialized Accounts Receivable Service Lines to Recover Challenging Reimbursements 1/11/10
- Dynamex Selects OPEN SCAN 1/6/10
- Cogent Welcomes the Law Offices of Derrick E McGavic 1/6/10
- Bank Sohar, Oman Signs up Intellect GUB - Debt Management Solution From Polaris Software 12/24/09
- NCCI Completes SAS 70 Type II Audit 12/24/09
- Executive Change: Matthew P. Lawlor Retires as CEO of Online Resources 12/18/09
- Aspect Support Leverages Unified Communications to Improve Customer Satisfaction and Lower Hold Time by 76 Percent 12/17/09
- Institel Launches A Unique, Patent Pending Product To Optimize Collection Calls 12/14/09
- Executive Change: Ben Moulton Named Associate Partner at The Intelitech Group 12/2/09
- NCO Deploys CRM Application for Major Client 12/2/09
- MIS International expands Cash on Time’s Suite of Cash Generating Applications with a Superior eBilling Solution 12/1/09
- Computer Information Development, LLC Launches Identifier Validation 12/1/09
- MIS International Unveils Cutting-Edge Automated eCollection Solution 11/25/09
- LiveVox Announces Dynamic Blending and Integrated Skills-Based Routing on all Hosted Stations 11/24/09
