McKesson Revenue Management Group Honored for Consistent Excellence in Customer Service

ATLANTA — McKesson’s Revenue Management Solutions (RMS) group has been recognized for outstanding excellence in customer service with the NorthFace ScoreBoard Award(SM). The award is presented annually by Omega Management Group Corp. to companies who exceed expectations in customer satisfaction and support, as rated by their own customers. This latest honor marks the sixth straight year that McKesson has received the prestigious award.

With more than 1,000 clients and 4,000 employees dedicated to helping physicians grow revenues, control costs and reduce regulatory risk, McKesson’s RMS group is the leading provider of medical billing and accounts receivable management services.

Stamford Hospital (Stamford, Conn.) is one of McKesson’s RMS clients. “McKesson continues to demonstrate its commitment to us by adjusting to meet our evolving needs,” said Dr. Robert Babkowski, laboratory medical director and chair of pathology, Stamford Hospital, and president of Stamford Pathology Group PC. “For example, our practice recently introduced a new medical procedure, and McKesson worked with us to quickly adapt our revenue management approach to accommodate the change. We consider McKesson to be a trusted partner and rely heavily on the company’s support and industry knowledge.”

In 2008, Omega judged more than 200 projects worldwide from more than 75 companies. Omega’s research demonstrates that companies that consistently achieve a 4.0 or higher score succeed in establishing customer loyalty and build profitable long-term relationships with their clients.

“As a multiple recipient of the NorthFace ScoreBoard Award, McKesson’s RMS group has demonstrated a consistent commitment to excellence in meeting the business needs of hospitals and physicians as judged by those who know best – their own clients,” said John Alexander Maraganis, president and chief executive officer of Omega. “Especially in a difficult economy, a strategy centered on customer service is a proven method for achieving business success.”

Established in 2000, the NorthFace ScoreBoard Award measures overall customer satisfaction and recognizes organizations for achieving outstanding customer service and excellence in product quality, service, training, account management and other customer-facing operations. A specialist in developing and implementing Customer Experience Management (CEM) programs, Omega’s comprehensive NorthFace ScoreBoard Award methodology measures customer satisfaction and loyalty levels on a 5-point scale via surveys taken at least twice during the year. Awards are presented to those companies who, based solely on responses from their own end users, achieved a weighted average score of 4.0 or higher in the categories measured.

“The NorthFace ScoreBoard Award survey provides us with an effective means of measuring and monitoring just how well we’re doing in achieving a high level of customer satisfaction – a top goal for our organization,” said Pat Leonard, senior vice president and general manager for McKesson’s RMS group. “McKesson’s commitment to building a customer-centric culture has helped our group lead the industry in long-term customer retention. Our established clients often become our strongest advocates in the marketplace.”

About McKesson
McKesson Corporation, currently ranked 15th on the FORTUNE 500, is a healthcare services and information technology company dedicated to helping its customers deliver high-quality healthcare by reducing costs, streamlining processes, and improving the quality and safety of patient care. McKesson has been in continuous operation for more than 175 years, making it the longest-operating company in healthcare today. Over the course of its history, McKesson has grown by providing pharmaceutical and medical-surgical supply management across the spectrum of care; healthcare information technology for hospitals, physicians, homecare and payors; hospital and retail pharmacy automation; and services for manufacturers and payors designed to improve outcomes for patients. For more information, visit http://www.mckesson.com.