Denver-based TouchStar, a provider of call center and unified communications technology,announced its receipt of acquisition and growth financing from SVB Silicon Valley Bank.
TouchStar specializes in unified communications, call center systems, VoIP enablement, and multi-language workflow applications. TouchStar will use the additional financing to acquire additional companies and to accelerate growth in the enterprise market and emerging international markets.
TouchStar is currently evaluating additional acquisitions of competitors and value added technology companies. TouchStar has acquired three competitors in the last three years.
TouchStar recently announced its new 2008 Enterprise Call Center System that is capable of being the multi-channel communications infrastructure for call centers with thousands of agents. TouchStar is a world leader in small and medium call center systems with one to hundreds of agents.
TouchStar’s ability to sell to the enterprise market increases its potential market size and significantly increases its potential average revenue per sale. TouchStar’s new enterprise call center product also adds value to existing TouchStar call center technology clients.
TouchStar is also continuing to expand in emerging global markets such as South America, Eastern Europe, and Asia . Emerging market expansion is being achieved by actively adding resellers and through continued direct sales.
Shawn Suhrstedt, CFO of TouchStar, commented: “Among the commercial banks that wanted to do business with us, we chose Silicon Valley Bank because of their experience with rapidly growing technology companies. SVB stood out as the partner that could best support TouchStar’s plan to surpass one hundred million dollars in revenue in two years. They have been extremely responsive and have demonstrated their understanding of the industry we are in.”
SVB Silicon Valley Bank is the leading commercial bank lending to technology and life science companies. “TouchStar’s performance and its growth opportunities within its market are promising,” said Ryan Incorvaia , deal team leader from SVB Silicon Valley Bank’s Colorado office.