Half a century ago ACA International (ACA) held its first Telephone Institute to promote development opportunities for credit and collection professionals. The 24 attendees who accepted their training certificates in Marshalltown, Iowa, May 11, 1951, were the first professionals to be recognized by the industry’s leading educator, now known as Campus ACA.
Today the prestigious group of collectors, credit managers and business executives holding ACA credentials numbers more than 10,000 and continues to grow quickly—with 1,000 earned in the last fiscal year.
From that initial course on telephone techniques, Campus ACA programming has expanded to 10 credentials and designations in a wide variety of career paths.
“Education is one of the best ways to advance our profession and the professional,” said Carey Shandley, director of education for ACA and Campus ACA. “When you make an investment in your employees by giving them access to training and development programs, you elevate their job to a career.”
Many Campus ACA designations recognize the educational achievements and professional development of industry professionals, including:
- Professional Collection Specialist (PCS)
– Creditor Collection Specialist (CCS)
– Healthcare Collection Specialist (HCS)
– Higher Education Collection Specialist (HECS)
– Trainer Specialist (TS)
– International Fellowship of Certified Collection Executives (IFCCE)
– Master Credit Executive (MCE)
– Hong Kong Credit & Collection Professional (CCP)
– ACA Academy Scholar Degree
– ACA Academy Fellow Degree
Diploma programs will be added in 2008 allowing professionals to achieve and maintain certification through continuing education Professional Development Units (PDUs) in three new tracks: Credit and Collection Compliance Officer (CCCO), Healthcare Collection Management and Asset Buyer. The CCCO diploma program will debut at ACA’s annual spring education conference, Credit and Collection Business Academy (CCBA), March 9-12 at the Delray Beach Marriott, Delray Beach, Fla.
As the variety of Campus ACA credentials has grown, so have delivery methods. Most ACA programming is available in two or more formats, including in-house seminars, online seminars, Web-based courses, videos, CD-ROMs or face-to-face meetings.