PR - NCO Group Receives 2008 CRM Excellence Award

NCO Group, Inc., a leading provider of business process outsourcing services, announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions magazine awarded its CRM division a 2008 CRM Excellence Award for the Customer Care and Technical Support programs they provide for a leading electronics retailer. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.

NCO has been working with one of the world’s largest electronics retailers since February 2005, when NCO was selected as one of the first companies to provide them with call center outsourcing solutions. In the three years NCO has been working with this company, their relationship has expanded dramatically. Today, NCO is this company’s premier business process outsourcing partner.

"Our entire team is extremely proud of this award," said Robert Corsi, Senior Vice President of Operations. "Receiving such prestigious recognition is a testament to our ability to implement, design, and deliver CRM programs that operate as a seamless extension of our clients. We take great pride in being trusted to support, expand, and improve the way our clients interact with their customers."

"NCO has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

The Ninth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data: facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.

The CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.