TouchStar Sees Growth for Hosted Call Center Solution

TouchStar announced growth last week in its hosted call center solutions division, Dial-on-Demand. TouchStar’s Dial-on-Demand solution offers hosted predictive dialing, broadcast messaging, and call center management software.

TouchStar has identified that hosted call center services has become one of the largest potential growth areas in the country. Movement in the industry customers is due to customers utilizing hosted services versus purchasing equipment. The benefit of a hosted solution is that there is no capital expenditures, no long term expenses, no internal technical support.

Dial-on-Demand’s hosted technology is an affordable way for customers to start a new business, test a new business model, expand for short term overflow, and/or secure an emergency backup solution. Many industries such as mortgage, telemarketing, political, fundraising, and others, look to TouchStar for their hosted call center needs.

TouchStar customers benefit from having Dial-on-Demand since the company manufactures, operates, and supports the technology. TouchStar’s technology enables calls centers or individual agents to be located anywhere in the world, while remaining compliant to federal regulations.

Steve Bederman, TouchStar’s CEO, stated: “TouchStar’s number one priority is to provide our clients around the world with safe products that enable our clients to operate successful businesses. The success of the Dial-on-Demand division is a direct result of the passion, time, and energy we have invested in capital, management, development, and sound processes. TouchStar will continue to grow because we offer sophisticated technology with safety and fair prices.”

TouchStar promoted Tiffany Kreinbrink, former head of TouchStar’s Collections Division, to become President of TouchStar’s Dial-on-Demand business unit earlier in the year. Tiffany’s industry expertise and prior business development success have proven to be of benefit for the On-Demand division.

Tiffany Kreinbrink, President of TouchStar Dial-on-Demand, commented, “I am very excited to take over this rapidly growing division, and to have the responsibility of catapulting sales and future growth for ASP services worldwide.”

Last year, Dial-on-Demand grew by 550%. Dial-on-Demand’s significant contribution to TouchStar’s overall success in 2006 has set the foundation for the division to focus on future internal growth as well as in its client base.