NCB Management Services, Inc. today announced that Marcelo A. Aita will assume the role of Chief Executive Officer, effective June 1, 2008 for The NCB Group of companies including their debt-purchasing arm, National American Credit Corp.
"Marcelo brings specific capabilities and experience that complements our strengths and allows us to take our business to the next level,” said Brett Silver, co-founder and chairman of NCB’s board of directors. “He is a visionary leader who has a tremendous track record for success and achieving strategic objectives in the areas of call center management, debt recovery and offshore operations."
Marcelo Aita joins NCB Management Services, Inc. from HSBC North America where he held various finance and operations positions over the past 17 years. Most recently, Aita held the position of National Director of Call Center Operations for the credit card business and was responsible for more than 8,000 employees across 12 call centers in both North America and Asia. Prior to his most recent role, he managed customer service and sales, global resourcing, collections and debt recoveries.
"NCB is one of the most professional and effective service providers I have come across in this industry,” said Aita. “Their dedication to their employees is evident in how they conduct business and the level of results they achieve. I look forward to working with Brett and Rick, their senior management team and associates to drive employee engagement and grow in a way that continues to differentiate NCB’s performance and commitment to their client’s needs.”
NCB Management Services, Inc. is a national collection agency successfully providing debt management services to major financial institutions. Founded in 1994 by Brett and Rick Silver, NCB has developed into one of the top performing agencies by combining both reputation and reliability to deliver consistent results. NCB blends its expertise, tenured staff, and technology with its hands-on management philosophy to deliver superior results that produce increased recovery of delinquent accounts. Through NACC, the debt purchasing arm, The NCB Group of companies will continue to offer maximum flexibility to banking clients who may need to adjust their recovery and collection strategies as the market changes.