Aspect Opens Customer Briefing Centers

Aspect, a unified communications and contact center software and services provider, today announced the opening of customer briefing centers in its U.S. and Asia Pacific headquarters locations. The customer briefing centers are facilities for hands-on software demonstrations that enable Aspect customers and prospects to experience unified communications first-hand through interaction with Aspect Unified IP and PerformanceEdge™. The customer briefing centers are located in the Boston area and in Singapore. A third customer briefing center will be opening at the Aspect European regional headquarters near London at the end of December.

“We visited the Chelmsford briefing center and the facility was impressive with state-of-the art equipment,” said Oleg Puzyreff, director of business development, One Communications. “Seeing demonstrations in a hands-on environment gave us a clear understanding of the software functionality and its value. The customer briefing center is a great way for companies to see the real-time capabilities of the Aspect product portfolio, including Aspect Unified IP, PerformanceEdge, and Microsoft Unified Communications.”

At the customer briefing center in Chelmsford, Massachusetts, Aspect will be demonstrating the following capabilities:

The Expert Agent capabilities available through the tight integration of Aspect Unified IP 6.6 and the instant messaging and presence technology in Microsoft Office Communications Server 2007.
The hybrid enterprise voice portal services available through Aspect Unified IP and Tellme.
PerformanceEdge capabilities, including workforce management, quality management, campaign management, performance management, and eLearning.
Unified communications leveraging Microsoft Office Communication Server 2007 and Microsoft Exchange Server 2007 for unifying voice, instant messaging, email, calendaring, and multimedia conferencing using presence through Office Communicator.
Unified Command and Control™ – Reporting, which gathers and consolidates information from one or more call centers, providing companies with a consistent enterprise-level view of call center operations.

“These demonstration centers serve as a powerful proof point that Aspect is delivering important unified communications capabilities to the enterprise by leveraging the technology available in Microsoft Office Communications Server,” said Mike Sheridan, senior vice president of strategy and marketing, Aspect. “Customers and prospects that visit the customer briefing centers will gain a better understanding of how Aspect can help streamline communications for improved business processes and a successful unified communications strategy.”

Aspect Unified IP is a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal, recording and quality management, and unified reporting and administration capabilities. PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions.

If you are interested in visiting one of the Aspect customer briefing centers, contact your sales representative or email info@aspect.com.

About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.