Executive Change: Teresa DiMarco to COPC Inc.

Customer Operations Performance Center Inc. (COPC Inc.) has named Teresa R. DiMarco Managing Director of its Health Care Practice Services.

Teresa has over 25 years of executive management experience in the health care, managed care and insurance industry. As Line of Business Executive in charge of COPC Inc.’s Health Care Practice area, she will drive health care practice execution and offerings with responsibility for business development, product strategy, marketing and client relations.

Before joining COPC Inc., Teresa served as President and CEO of First Health Services Corporation, Richmond, Virginia for ten years, until the company was sold to Coventry Health Care, Inc. in 2005. Under her leadership, FHSC grew from $70 million to nearly $200 million in revenue in 2005. During Teresa’s tenure, First Health Services Corp. contracted with 28 state governments and the federal government providing a full range of health care management, pharmacy benefit management, and health benefit administration services, making it a national leader in providing innovative solutions to government-funded health care programs. First Health Services Corp. is the public sector division of parent company Coventry Health Care, a national leader in managed health care.

Prior to joining First Health Services, Teresa held a number of senior management positions in the healthcare and managed care industries, including Vice President of Health Benefits Management and Managed Care operations for Trigon Insurance Company, now Anthem-Wellpoint. She is a healthcare professional having begun her career as a Registered Nurse.

Teresa holds membership in the American Association of Health Care Executives and the Association for Corporate Growth. She received her MBA from The Darden School at the University of Virginia, and her BS in Nursing, also from the University of Virginia. She resides in Richmond, Virginia.

Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations management and performance improvement for buyers and providers of customer contact center and business process outsourcing (BPO) services. The COPC® Performance Management System includes operational certification programs, operational management training, Six Sigma in Contact Centers, performance improvement consulting, and vendor sourcing and management services.

Since 1996, COPC Inc. has helped organizations in more than 50 countries drive results averaging two to five times Return on Investment (ROI) with a payback of less than one year. These results are achieved by leveraging the COPC® Family of Standards, the industry’s first performance management and certification system which, today, remains the most rigorous and only high performance set of global best practices and performance metrics that simultaneously increase customer satisfaction and profitability.

Global clients include Accenture, Apple, BT Group, Bertelsmann Arvato, Blue Cross Blue Shield, Cable & Wireless, Citigroup, Convergys, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, Telstra, and Wipro. For additional information, visit http://www.copc.com.