CallMe! Announces Launch of Consulting Practice for Call Center HR

CallMe!, a leader in Human Capital Management for the Call Center industry, announced Monday the launch of its new consulting practice, CallMe! Consulting. CallMe! Consulting maximizes the return on a call center’s most powerful asset, their human capital.

CallMe! Consulting provides a holistic approach to call center talent management to address challenges across the lifecycle of staffing, selection, engagement and retention.

RJ Milnor has joined CallMe! as the Managing Partner of CallMe! Consulting.  As Managing Partner, RJ has overall responsibility for the strategy, operations, and client engagements of the global consulting practice.  RJ brings to CallMe! a decade of world-class experience in the human capital space, having consulted with some of the most respected organizations on the planet.  He has been the featured speaker at over 750 events in more than 30 countries, and is an expert at developing workforce strategies to increase profitability.  Prior to joining CallMe!, RJ held senior leadership positions at Citrix Systems and the Corporate Executive Board.

Chris Bracken, CallMe!’s Chief Executive Officer, noted, “RJ brings truly world class experience to CallMe! As an advisor to some of the largest companies in the world, RJ has proven himself as a valuable and trusted resource. There is no doubt that our clients will benefit tremendously from RJ’s insight, advice, and expertise on the human capital issues that they face on a daily basis.”