TouchStar Guarantees its Call Center System will Reduce Costs for Large Centers

Denver-based TouchStar announced that its 2008 Enterprise Call Center System now includes new load balancing and multi-threaded software architecture, expanded network and signaling compatibility, new redundant hardware architecture, and support for NMS Communications Open Access™ carrier class media processing platform.  TouchStar now scales to support thousands of call center agents anywhere in the world on a variety of networks.  TouchStar guarantees that its innovative call center system can rapidly reduce costs for enterprise clients.

Brian Smits, TouchStar’s Global Director of Marketing said:  “This is a very exciting next step for TouchStar.  TouchStar’s larger competitors are going to have a difficult time competing with TouchStar’s business model that offers fair pricing, open integration, all necessary features, and support for global networks.  I guarantee that TouchStar can reduce enterprise call center costs with this innovative call center system.  I am so confident that enterprise clients will immediately reduce expenses with TouchStar 2008 that I am going to give one away by May 2nd to prove the point.”

By combining TouchStar’s new call center software, and NMS’s carrier class hardware, TouchStar clients now have world class reliability and scalability.  NMS Communications offers scalable high-performance development platforms for converged PSTN and IP telephony and video solutions.  The systems are designed to meet the connectivity, flexibility, and performance requirements of new applications such as VoIP gateways and IP media servers.  NMS platforms are used around the world as the foundation for a wide range of revenue-generating voice, video, and data applications.

NMS joins Dialogic as a fully supported unified communications hardware platform that is compatible with TouchStar’s call center software.  TouchStar will continue to offer and support Dialogic hardware.  Additional technology platforms may also become integrated in the future. 

Robert Killory, TouchStar’s Director of Development, commented:  “NMS and TouchStar are developing new functionality that will provide TouchStar clients with the opportunity to offer innovative value-added services on mobile and converged networks around the world.  TouchStar clients gain reduced risk with two available hardware platforms, a wide range of functionality options, incredibly fair pricing, and a passionate business partner in TouchStar.”

About Touchstar
TouchStar develops and supports world class call center software with on-site and hosted deployment options.  TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world.  TouchStar’s unified communications products include:  call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system.  For more information, please call 303.338.0678 or visit www.touchstar.com.

About NMS Communications
NMS Communications, a division of NMS Communications Corporation (NASDAQ: NMSS), provides enabling technology and tools for the rapid development and deployment of value-added services on mobile and converged networks. From traditional voice mail and interactive voice response systems to ringback tones, voice SMS, and interactive mobile video, NMS platforms are used around the world as the foundation for a wide range of revenue-generating video, voice and data applications. Visit www.nmscommunications.com for more information.