xtDirect Expands Operations in Costa Rica and the Dominican Republic

xtDirect, LLC, an industry-leading provider of outsourced and co-sourced nearshore first party collection solutions for businesses, is pleased to announce it has completed its expansion of its call center and first party collections operations in Costa Rica, The Dominican Republic and U.S. Home Agents.

With nearly 1,000 call center seats available for our customers immediate needs, xtDirect is in a good position to assist any company from 1 FTE agent to 1000 FTE with very little ramp up time. Both Costa Rica and The Dominican Republic call centers are linked to the xtDirect AnyCall AnyAgent AnyWhere call server located in Omaha, Nebraska.

The company is a technology leader in developing innovative accounts receivable and call center customer service and sales solutions. xtDirects clients include some of the fast growing companies in healthcare, mobile“ clients in the U.S. By locating the ACD, Dialer and backend data systems in the Omaha office and utilizing Cox Communications highly available bandwidth, xtDirect can bring up one agent to 1000 agents in a very short period of time. xtDirects systems also enable its clients to seamlessly manage their customer data and processes in real-time. Recognizing how vital privacy is to both its clients and their customers xtDirect set out 3 years ago to develop and perfect its AnyAgentAnywhere platform and gateway. xtDirect processes calls and data all without having to send databases to its Nearshore Call Centers in Costa Rica and The Dominican Republic.

"We are excited that we have been able to assist our customers who only require 1 to 5 customer service agents in a nearshore call center environment, as well as, client that need several hundred call center seats. We can save a typical U.S. company more the $20,000 per customer service agent! So now even a small business and capitalize on the labor force that resides Nearshore and in Latin America," commented Mark Rollag, President and CEO of xtDirect. "Our fully loaded cost to our customers can be as low as $14.00 per hour. That price includes everything from labor and supervisors to training and telecommunications transport. The agents’ dedication and very, very low turnover are what makes these savings possible. We are operating in countries where an excellent English speaking call center agent makes more than a Doctor! We actually have OB/GYN Doctors working in the call center! Our customers get all this plus Bi-Lingual Spanish," said Rollag.

When asked about training, Mr. Rollag gave several examples of where trainers will actually train at the customers location in the U.S. or through webinar technology the trainers are able to learn and then teach the agents. "Again, back to low low turnover, xtDirect does not need massive training facilities. We also have several clients who chose to train the agents in Costa Rica and The Dominican Republic. It is frankly just as easy to fly to Santo Domingo or San Jose as it is to New York when flying from Omaha. The flight leaves Omaha at 6am and I’m there around Noon. From almost every U.S. East coast city you have inexpensive NON-Stop flights to both countries," he said.

For the month of October we will offering to fly any qualifying prospect to Santo Domingo or San Jose at NO COST to our customer/prospective customer!

About xtDirect, LLC
xtDirect was formed to help companies locate a single resource for premier teleservices and direct marketing. Located in Omaha, Nebraska (Call center capital of the world) we offer extensive call center solutions and have handpicked the best resources to bring compelling value and unique expert skill sets. Our business model allows us to choose the best solutions for our clients based on the value, merit, and expertise brought to our clients

For more information, please contact Mark Rollag at 402-968-6810, email mrollag@xtdirect.com or visit www.xtdirect.com