Aspect Software Names Ocular Technologies Channel Partner in South Africa

Aspect Software, Inc., the world’s largest company solely focused on the contact centre, announced today that Ocular Technologies is its newest channel partner in South Africa, where analysts have predicted that contact centre numbers will increase to 1,000 by 2008, almost doubling from 2003. The relationship will strengthen the presence of Aspect in a growing market and enable companies in the country to purchase contact centre solutions for customer service, collections, and sales and telemarketing from a single vendor. The existing Aspect customer base in South Africa will also benefit from the more convenient accessibility to Ocular’s consulting services.

According to Ocular Technologies managing director Pommie Lutchman, Ocular has been involved in the South African contact centre and customer relationship management (CRM) space for more than two years with a corporate background in the industry of more than a decade.

“Since inception, Ocular has provided CRM application integration and business and technical consulting services, including the scoping, design, development and implementation of enterprise-wide solutions, and we recently expanded into providing contact centre products and solutions across a wide area of technologies in the industry,” said Lutchman. “Becoming an Aspect partner has opened up many opportunities for us and our clients. We maintain that Aspect offers a product suite that is one of the best in the world.”

The Aspect Signature, Unified IP and Performance Optimization product lines include contact centre solutions ranging from  automatic call distributors, diallers and voice portals to computer telephony integration, workforce management, quality management, performance management and interaction optimization applications. Aspect products feature open interaction architectures that support new and emerging technologies, such as voice-over-Internet protocol (VoIP), while facilitating simplified integration.

“Ocular Technologies has excellent relationships with its customers and the experience, expertise and support infrastructure in place to be an outstanding partner to Aspect Software,” said Henry McCracken, regional sales director, Africa, for Aspect. “It is clear that Ocular’s services will be of great benefit to our customers, who will be able to source, evaluate and procure the technologies they need to run successful contact centres from a single, turnkey vendor.”

Ocular Technologies provides consulting skills and implementation resources to support effective and efficient service delivery programmes. To support these programmes, Ocular has undertaken projects in the following areas:  call centre infrastructure design, set-up, implementation and support; resource load balancing within process overlap; process integration to ensure synergy; re-engineering service delivery processes; and management information analysis and design to support decision making and service improvement.