BPO Firm Zenta Announces Processing Services for Mortgage Brokers

Zenta, a leading international BPO and Knowledge Process Outsourcing (KPO) company, today introduced a complete range of loan processing services for residential mortgage brokers under the Zenta Broker Services brand. These services will allow mortgage brokers to more effectively control their costs, reduce the time to close loans, identify and reduce fraud and enhance the customer experience for a mortgage broker’s client. Zenta Broker Services are delivered using a hybrid outsourcing solution with a unique onshore / offshore operations model.

"Now, a broker of any size can take advantage of loan processing operational scale, in up or down market cycles, without having to incur recruiting, training and rightsizing expense as market conditions change," said Nick Woodcock, senior vice president of Zenta’s residential mortgage services division. "The mortgage broker can pay more attention to core business functions concentrating on loan sales, customer service and pipeline management without having to be concerned with the tasks associated with managing the loan processing function."

Zenta is approaching the loan processing market with industry partners to provide a complete solution for technology and process. Zenta has been working with the first of these partners, Qvault, a leading provider of online collaboration technology since May of 2006 to provide a total solution for brokers and lenders through Qvault’s Managed Services offering.

Rob Cecil, CEO of Qvault said, "Zenta has been a valued partner for Qvault by providing a flexible and responsive loan processing capability that when combined with Qvault’s online transaction management platform and Qvault’s managed services consulting service offers our customers an unrivalled combination of cost, quality and sophistication in loan processing. We are convinced there is huge potential to transform a mortgage broker’s business with this partnership."