NCO Customer Management Receives 9th Annual Call Center Excellence Award

Call center leaders and organizations were honored at the Gala Dinner and Call Center Excellence Awards Ceremony, held June 24, 2008, during the 9th Annual Call Center Week in Las Vegas, Nev. NCO Customer Management was honored with the top award in the Best Performance Leveraging the Customer Experience as a Strategic Business Driver category.

Established by Call Center IQ, the Excellence Awards are designed to honor, recognize, and promote call centers that demonstrate true best practices in the call center spectrum. Leading organizations were identified and assessed by a group of call center experts and leaders. After accurate and objective evaluation of the true effectiveness of top call center programs, winners who displayed true best practices in each category were chosen.

Submitting companies included Fortune 100 and Fortune 500 organizations that dedicate themselves to superior thinking, creativity and execution across the full spectrum of call center functions. The prestigious awards were grouped into eight categories.

Regarding this award, James McGrath, Senior VP of Operations, said, "NCO is proud to be recognized by IQPC with this award. It highlights our ability to deliver excellent results that meet and exceed client expectations while providing quality customer care. We applaud our team’s ongoing dedication to be flexible and to partner with clients in providing dynamic business solutions while always keeping customer satisfaction our primary focus."

Aside from being recognized as a leading organization in call center services, winners are featured within industry and marketing publications and articles, and featured in Contact Professional magazine. Winners participated in an awards panel discussion on June 25, 2008, and are invited to present at Call Center Week 2009.

About NCO Group, Inc.
NCO Group, Inc. is a global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 140 offices in the United States, Canada, the Philippines, Panama, the Caribbean, India, the United Kingdom, Mexico and Australia.

About IQPC
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s large scale conferences are market leading "must attend" events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, Johannesburg, London, Madrid, New York, Sao Paulo, Shanghai, Singapore, Stockholm, Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.