Executive Change: Stellar Recovery, Inc. Promotes Kendra Stokes Vallarelli to Chief Analytics Officer

JACKSONVILLE, Fla. — Kendra Stokes Vallarelli has been promoted to the position of Chief Analytics Officer of Stellar Recovery Inc.  Kendra draws upon 13 years of vast knowledge in the collection industry, with experience in various verticals including automotive, communications, and mortgage.   She has a strong background in operations management, business strategy, and analytics.

Prior to bringing her talents to Stellar Recovery, Kendra was managing multiple operational teams in the collection industry with responsibilities including employee recruiting, training, and development.  She was also instrumental in driving client and company compliance while ensuring competitive liquidations for several nationally prominent agency clients. Under Kendra’s leadership, her innovative and profitable solutions were implemented by over 60 of her direct reports, resulting in successful rankings with every client she managed.

Kendra’s recent promotion to Chief Analytics Officer stems from previous knowledge of all aspects of the collections industry, but more so for the work done in the last two years as Stellar Recovery’s Consumer Business Strategist. In this role Kendra implemented logic and strategy decisions in Stellar’s operations, creating efficiencies and revenue gains. This led to Kendra directly overseeing Stellar’s Business Intelligence and Data Analytics.

As Chief Analytics Officer, Kendra oversees Stellar Recovery’s Business Strategy and Analytics team which includes production and strategy analysis and improvement strategies.  She also manages the Consumer Communications team which includes analytics of the different consumer facing communication platforms.  These platforms include the dialer, letters, web portals, and other innovative enhancements involving consumer facing communications.

Current initiatives that Kendra is managing for Stellar Recovery include implementing enhanced consumer facing communication tools used to optimize consumer resolutions, while streamlining resources and processes directly involved in those communications.  She is also driving business and production strategies with the goal of increasing collections and revenue, while decreasing expenses.

Kendra and her team are also developing business intelligence and analysis tools across departments for improved performance and efficiency.  Each department within Stellar Recovery, the clients, and consumers will all benefit from the data analytics.

About Stellar Recovery, Inc.

Stellar Recovery, Inc. Corporate Headquarters is located in Jacksonville, Florida, with a satellite office in Kalispell, Montana.  Please visit our website at www.stellarrecoveryinc.com.