Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
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DC Prohibits Outbound Collection Efforts Amid COVID-19
8 April 2020
Cordray Weighs In: Recommends Vigorous Oversight of Debt Collectors During and After COVID-19
6 April 2020
Massachusetts Releases FAQs About Its COVID-19 Guidance
6 April 2020
5th Cir. Holds No FDCPA Violation When Collection Letter Stated That Amount Due ‘May’ Increase
2 April 2020
The Consequence of Collection Bans: Student Loan Collection Agency Lays Off ~250 Employees After ED Directive
1 April 2020
No More Circuit Split: Third Circuit Finds No Written Requirement in 1692g(a)(3), Overturns Graziano
31 March 2020
Illinois Regulator Issues Guidance to Collectors and Debt Buyers: You're Not "Essential," But Here's What You Can Do
31 March 2020
North Carolina Dep't. of Insurance: Collectors Must Offer Payment Deferrals to Consumers
30 March 2020
CFPB's Taskforce on Consumer Financial Law Wants to Hear from Debt Collectors in RFI
30 March 2020
CFPB Releases 2019 FDCPA Report; Announces Extension Of Comment Period
30 March 2020
Mass. AG Seeks to Ban Outbound Debt Collection Calls, Enacts Other Measures Amid COVID-19 Crisis
27 March 2020
NACARA Issues Message Amid COVID-19—Consumers, Contact Collectors; Regulators, Recognize Collection Agency Hardships
27 March 2020
North Carolina A.G. Suspends Collection of State-Owned Debts Amid COVID-19 Pandemic
27 March 2020
Managing A/R from Afar: How Well Are Your Remote Agents Performing?
26 March 2020
Updates on N.M., W.V., Ariz. "Essential Business" Classifications
26 March 2020
CFPB Extends Time-Barred Debt SNPRM Comment Deadline
26 March 2020
COVID-19: Several States Toll Statutes of Limitations on Legal Actions
25 March 2020
ED Suspends Student Debt Collection Due to COVID-19
25 March 2020
What Impact will the Coronavirus have on Mergers and Acquisitions?
25 March 2020
Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal
20 March 2020