Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
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Encore, PRA Reach Settlement with the CFPB, Agree to Hefty Fines
9 September 2015
NYC Quietly Publishes Guidance That Helps to Reconcile Its Debt Collection Rules with Those of New York State
9 September 2015
Does the ARM Industry REALLY Need another Conference?
8 September 2015
Ontario Systems Chief Compliance Officer Added to Arum Roundtable Presentation Roster
4 September 2015
Dallas Debt Dialogue Moved to Bigger Venue; Registration Re-Opened
3 September 2015
Apparently Creditor Friendly North Carolina Debt Collection Law Revision Surprises Some
3 September 2015
CBA Joins the Bandwagon; Files Petition to the FCC for Declaratory Ruling
3 September 2015
As Economy Improves, Collectors Need Fresher, Expanded Data Sets, TransUnion Says
3 September 2015
Radical State Law Changes Constrict Collections in New York, Illinois and Maine
2 September 2015
Contract Callers Goes Live with State-of-the-Art Collection System from Interactive Intelligence
2 September 2015
Company Culture Makes the Difference
1 September 2015
NYDFS Amendments Take Effect Sept. 9, And New FAQs Released
1 September 2015
Ontario Systems Introduces New Collection Restriction Feature Set to Artiva RM Product
1 September 2015
Illinois Collection Agency Act Updates Are Material, And Have Already Taken Effect
31 August 2015
CBE Group Defeats Motion for Class Action Certification in TCPA Case
31 August 2015
LocateSmarter Determined to Change the Data Industry with New Product
28 August 2015
FTC's Reilly Dolan Lists Those Banned From Debt Collection, and Discusses Industry Self-Regulation
28 August 2015
LiveVox and EOS NCN Discuss Emerging Agency Practices That Leverage New Canadian Contact Center Capabilities
28 August 2015
Eleventh Circuit Court Cites “Plain Language” of the FDCPA, Rules in Favor of Capital One in Debt Collection Case
27 August 2015
Another Positive TCPA “Prior Express Consent” Case
27 August 2015