Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).
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Data Security & Compliance in the ARM Industry: A New Webinar
19 January 2012
Consumers Can File TCPA Suits Against Collectors in Federal Court: Supreme Court
19 January 2012
LiveVox Announces Click-to-Call Manual Dialing for Cell Phones
18 January 2012
Capital One, ARM Firm Settle Credit and Debt Collection Case for $13.5 million
18 January 2012
FTC Seeks Public Comment on Agency's Rules of Practice
17 January 2012
FDCPA Lawsuits Set Another Record in 2011
12 January 2012
State AG Moves to Shut Down Collection Agency
12 January 2012
Supreme Court Sides with Issuers in Credit Card Arbitration Case
11 January 2012
Fake Courtroomgate: Sham Collection Agency Possibly on Hook for Consumer Protection Violations
9 January 2012
Fixing the Issue of "Debtors' Prisons"
9 January 2012
Explaining the Recess Appointment of Richard Cordray to Head the CFPB
5 January 2012
Bill Bartmann Still Trying to Make His Pledge Happen
4 January 2012
Five New Year’s Resolutions for the Conscious Collector
4 January 2012
BBB Chapter Releases Report on Debt Collectors
3 January 2012
FDCPA Lawsuits Flat in First Half of December
28 December 2011
Encore Capital Group Announces Final Resolution with Texas AG's Office
23 December 2011
Doing it Wrong: Puffy Cheek Bandit Tries to Use the FDCPA in a Non-FDCPA Way, Fails
22 December 2011
FDCPA Ruling in Favor of Collector Defines One Aspect of "Communication"
22 December 2011
FTC Announces Personnel Changes in Bureau of Consumer Protection
21 December 2011
FTC Wins $300,000 Debt Collection Case Against Payday Lender
19 December 2011