Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
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Court Rules Debt Buyer’s Small Claims Court Judgment Waived Right to Arbitration in Class Action Suit
29 March 2017
E-ZPass Collector Wins Dismissal; Court Rules Tolls Not Debts Under FDCPA
28 March 2017
CFPB Quietly Issues 2017 FDCPA Report to Congress
28 March 2017
Out of Stat Debt Case Offers Three Lessons to Collectors
27 March 2017
FTC Settles With Collector Over Multiple Alleged FDCPA Violations
27 March 2017
Study Addresses Collection Calls With Suicidal or Vulnerable Consumers
23 March 2017
FDCPA Caselaw Review for February 2017
9 March 2017
Expanding Your Call Center? 3 Mistakes to Avoid When Negotiating Government Incentives
8 March 2017
49 Call Attempts in 18 Days with No Evidence of Intent to Harass = No FDCPA Violation
8 March 2017
Debt Collectors Sued for Not Assessing Interest . . . Seriously?!?
2 March 2017
ACA International Publishes Dispute of CFPB Consumer Survey
1 March 2017
Collection Letter Containing Check Box to Dispute Debt Created Potential FDCPA Claims, Federal Court Rules
1 March 2017
Wells Fargo to Settle Two Separate TCPA Class Actions Totaling Over $17.7M
28 February 2017
CFPB Hosts Webinar Today About Consumer Debt Collection Survey
23 February 2017
Industry Group Tells CFPB to Support Consumer's Right to Financial Data Access; Don't Forget Accounts in Collection!
22 February 2017
FTC Announces $700,000 Settlement with Debt Collector
15 February 2017
District Court Rules FDCPA Plaintiff Not Entitled to Second Bite of the Apple
14 February 2017
Court Rules 125 Calls in 135 Days is Not FDCPA Violation
9 February 2017
With Second Decisive Win, Stellar Solidifies Prior Milestone Victory Establishing Dialing System is TCPA Compliant
8 February 2017
FTC Announces Director of Consumer Protection Bureau Jessica Rich Will Step Down
7 February 2017